THE CHALLENGE

• Lack of a common process/ method to manage demand and inform decision making – informal conversation providing conflicting approach
• Prioritisation decisions made by Change the Bank (CTB) function (Technology) rather than Run the Bank (RTB) business (Operations).
• The business had a lack of understanding of the technology release capacity and timeline to support delivery of requirements.
• Non-standardised approach to capturing change requirement and poor quality of change articulation

HOW WE HELPED

• Design of change management process and governance framework including supporting artefacts, inc. Terms of Reference, RACI, KOP’s and prioritisation scoring matrix.
• Roadmap of current and future known change demand broken down across technology releases with indicative prioritisation rating highlighting delivery deadline and risk/ exposure if this was not met.
• Development of a workflow management tool creating a central system for the capture and tracking of change requirements through the process
• Implementation of new process in partnership with BAU owners
• Facilitation and mentoring for governance meetings to ensure desired outcomes achieved. Interactive sessions to review technology roadmap and indicative demand plans as well as 1-to-1 meetings with key decision makers ensured that the new governance construct ran effective from the start.

RESULTS

Axis Corporate helped the client to create a consistent process for managing change demand including a more efficient and clearly defined approval process. This helped the client gain a better understanding of it’s priority change agenda and agree a set of outcomes in line with the overall business strategy.